GENERAL
FAQ
Abstracts
When will I find out about my about abstract submission?
Email notifications advising the outcome of abstract submissions will be sent on 3 April. Further information about the abstracts submission process can be found here
I need to make changes to my abstract submission, how do I do this?
To make amendments to your abstract submission please email the conference secretariat at [email protected].
Do you accept encore abstracts?
Yes, you can submit encore abstracts, however it will be ultimately up to the committee as to whether they will be accepted to present in the program. There are questions relating to encore abstract during the abstract submission process. You will need to advise on the conference and year the abstract was previously presented.
Registrations
How do I get a copy of my invoice?
A copy of your invoice was attached to your registration confirmation email. If you no longer have this email and need to obtain a copy of your invoice, please email the conference secretariat at [email protected]. Please note that changes to invoices cannot be made once the invoice has been issued.
I have registered online but haven’t received a confirmation email.
If you have not yet received your registration confirmation email please email the conference secretariat at [email protected] for a new confirmation email to be sent.
What if I can no longer attend the conference?
If you can no longer attend the conference, please email the conference secretariat at [email protected], refund for your registration cost will be as per the conference terms and conditions. Alternatively we can transfer your registration to a new delegate nominated by you, by emailing us their full name and primary email address to the conference secretariat at [email protected]
What does my registration include?
Conference registration includes: Access to all program sessions and to the conference exhibition hall. Catering will be provided for morning tea, lunch and afternoon tea everyday, along with tea and coffee. Plus a complimentary ticket to the conference welcome reception.
Can I register as a group?
We recommend groups of 5 or more register as a group. The group registration portal is available at the top of the registration rates page on the website. Access this page here.
Program
Do you have a downloadable version of the program?
To download a copy of our program you will need to access the program on the website here. On the program page, select the print button on the right side of the program, to download a PDF copy.
I have questions about my presentation at the conference.
Information regarding poster and oral presentations can be found on the presentation assistance page on the website here.
Other
Will I receive a certificate of attendance?
All attendees will receive their certificate of attendance via email within one month of the conference ending.
What if I have special dietary requirements?
When completing the conference registration process you will be asked to inform us of any special dietary requirements you may have. If you forget to enter these requirements during the registration process, please email the conference secretariat at [email protected] . For registrations received within 14 days of the conference commencing, we cannot guarantee the venue will be able to accommodate dietary requirements notified in this period.
I’m interested in volunteering at the Conference, what do I do?
For all enquiries of interest please email the conference secretariat at [email protected] and state which conference you’re interested in volunteering your time along with your availability.
How can I reset my login password?
To reset you log in for all conference portals please email the conference secretariat at [email protected]
Will the conference be hybrid or have a virtual component?
This conference only offers the option to register and attend face to face.
Visa
How do I obtain a visa for Australia?
All travellers, except citizens of New Zealand, must obtain a visa or electronic travel authority (ETA) before travelling to Australia. To explore visa options please visit this government website, https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder
How do I get a letter of invitation?
- To receive a conference letter of invitation, delegates must first register for the conference, pay in full and submit any required supporting documentation. Delegates that require an official letter of invitation for the visa process can request one by emailing the conference secretariat at [email protected]. Delegates should begin the visa application process early, including requesting a letter of invitation.
- The conference letter of invitation does not guarantee an entry visa to Australia and does not place any financial obligations on ASHM. All expenses incurred in relation to conference participation are the sole responsibility of the delegate.
What if my visa application is unsuccessful?
As the Australian Department of Home Affairs has sole authority over the visa approval process, ASHM cannot provide further assistance if a visa is denied. There is no appeals process, but you do have the opportunity to apply for a new visa. If you choose this option, we strongly advise you to ensure that all the required documentation is included and completed. If any documents were missing in your previous application, please make sure to include them in your new application.
Additionally, we recommend that you address the arguments and reasons provided in the initial rejection decision. We also recommend that you provide a detailed explanation of how the conference will be beneficial for your professional development once you return to your home country.